Privacy Policy

Last updated: November 22, 2023

This privacy policy ("Policy") describes how the personally identifiable information ("Personal Information") You may provide on the loadsmart.net website ("Website" or "Service") and any of its related products and Services (collectively, "Services") is collected, protected and used. This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.

We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.

Interpretation and Definitions

Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions
For the purposes of this Privacy Policy:
Account means a unique account created for You to access our Service or parts of our Service.
Business, refers to the Company is committed to protecting your privacy. As a data controller, we are responsible for determining the purposes and means of processing your personal information. Our operations adhere to the General Data Protection Regulation (GDPR), which sets the standard for data protection across the European Union. This Privacy Policy outlines our practices regarding the collection, use, and sharing of your personal information. We process your data transparently, fairly, and in accordance with the law. We collect personal information only for specified, explicit, and legitimate purposes and only to the extent necessary for fulfilling those purposes.
Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to LoadSmart OU Hobujaama 4, Kesklinna linnaosa, Tallinn, 10151, Estonia.
Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.
Country refers to: Estonia
Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.
Personal Data is any information that relates to an identified or identifiable individual. Personal Data means any information that identifies, relates to, describes or is capable of being associated with, or could reasonably be linked, directly or indirectly, with You.
Service refers to the Website.
Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used.
Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
Website refers to Loadsmart, accessible from https://loadsmart.net
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Collecting and Using Your Personal Data

Company is committed to protecting your privacy. As a data controller, we are responsible for determining the purposes and means of processing your personal information. Our operations adhere to the General Data Protection Regulation (GDPR), which sets the standard for data protection across the European Union. This Privacy Policy outlines our practices regarding the collection, use, and sharing of your personal information. We process your data transparently, fairly, and in accordance with the law. We collect personal information only for specified, explicit, and legitimate purposes and only to the extent necessary for fulfilling those purposes.

Types of Data Collected
Personal Data
While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:
Email address
First name and last name
Phone number

Usage Data
Usage Data is collected automatically when using the Service.
Usage Data may include information such as Your Device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.
We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.

Tracking Technologies and Cookies
We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze Our Service. The technologies We use may include:

Cookies or Browser Cookies.A cookie is a small file placed on Your Device. You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of our Service. Unless you have adjusted Your browser setting so that it will refuse Cookies, our Service may use Cookies.

Flash Cookies.Certain features of our Service may use local stored objects (or Flash Cookies) to collect and store information about Your preferences or Your activity on our Service. Flash Cookies are not managed by the same browser settings as those used for Browser Cookies. For more information on how You can delete Flash Cookies, please read "Where can I change the settings for disabling, or deleting local shared objects?" available at https://helpx.adobe.com/flash-player/kb/disable-local-shared-objects-flash.html#main_Where_can_I_change_the_settings_for_disabling__or_deleting_local_shared_objects_

Web Beacons.Certain sections of our Service and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of a certain section and verifying system and server integrity).

Cookies can be "Persistent" or "Session" Cookies. Persistent Cookies remain on Your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close Your web browser.

We use both Session and Persistent Cookies for the purposes set out below:

Necessary / Essential Cookies
Type: Session Cookies
Administered by: Us
Purpose: These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that You have asked for cannot be provided, and We only use these Cookies to provide You with those services.

Cookies Policy / Notice Acceptance Cookies
Type: Persistent Cookies
Administered by: Us
Purpose: These Cookies identify if users have accepted the use of cookies on the Website.

Functionality Cookies
Type: Persistent Cookies
Administered by: Us
Purpose: These Cookies allow us to remember choices You make when You use the Website, such as remembering your login details or language preference. The purpose of these Cookies is to provide You with a more personal experience and to avoid You having to re-enter your preferences every time You use the Website.

Tracking and Performance Cookies
Type: Persistent Cookies
Administered by: Third-Parties
Purpose: These Cookies are used to track information about traffic to the Website and how users use the Website. The information gathered via these Cookies may directly or indirectly identify you as an individual visitor. This is because the information collected is typically linked to a pseudonymous identifier associated with the device you use to access the Website. We may also use these Cookies to test new pages, features or new functionality of the Website to see how our users react to them.

For more information about the cookies we use and your choices regarding cookies, please visit our Cookies section of our Privacy Policy.

Use of Your Personal Data

The Company may use Personal Data for the following purposes:

We may share Your personal information in the following situations:

Retention of Your Personal Data

The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.

Transfer of Your Personal Data

Company takes the privacy and security of your personal data seriously. In the course of providing our services, we may need to transfer your personal data to locations outside of your country for processing. These transfers are conducted in compliance with the General Data Protection Regulation (GDPR) to ensure a high level of data protection.

We will only transfer personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission, or we will use specific contracts approved by the European Commission which give personal data the same protection it has in Europe. Furthermore, we will implement appropriate safeguards to ensure that your personal data remains protected in accordance with this Privacy Policy.

By using our services and providing us with your personal data, you acknowledge and agree to such transfers and processing. We will always seek your explicit consent when necessary and inform you of the specific safeguards in place for these transfers.

Disclosure of Your Personal Data

Business Transactions
If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.

Law enforcement
Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Other legal requirements
The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:

Security of Your Personal Data

The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.

Detailed Information on the Processing of Your Personal Data

Company engages various third-party service providers to support the delivery of our services. These providers may process your personal data under our instruction and are referred to as data processors. We ensure that all processors acting on our behalf only process your personal data in accordance with our instructions and are bound by a duty of confidentiality.

The third-party service providers may perform functions such as payment processing, data analysis, email delivery, hosting services, customer service, and marketing efforts. We will only share your personal data with third parties to the extent necessary for them to provide their services to us.

Each service provider has its own privacy policy, which we require to be compliant with the GDPR and respective data protection laws. We recommend that you read their privacy policies to understand the manner in which your personal data will be handled by these providers.

In all cases, the Company remains committed to ensuring that your personal data is processed securely and with respect for your privacy rights. We take appropriate legal, technical, and administrative measures to ensure that your data is handled securely and in line with GDPR requirements.

Analytics

We may use third-party Service providers to monitor and analyze the use of our Service.

Google Analytics

Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.
You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js and dc.js) from sharing information with Google Analytics about visits activity.

For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy

Microsoft Clarity

Their Privacy Policy can be viewed at https://clarity.microsoft.com/terms

Email Marketing

We may use Your Personal Data to contact You with newsletters, marketing or promotional materials and other information that may be of interest to You. You may opt-out of receiving any, or all, of these communications from Us by following the unsubscribe link or instructions provided in any email We send or by contacting Us.
We may use Email Marketing Service Providers to manage and send emails to You.

Mailchimp

Mailchimp is an email marketing sending service provided by The Rocket Science Group LLC.
For more information on the privacy practices of Mailchimp, please visit their Privacy policy: https://mailchimp.com/legal/privacy/

AWeber

AWeber is an email marketing sending service provided by AWeber Communications.
For more information on the privacy practices of AWeber, please visit their Privacy policy: https://www.aweber.com/privacy.htm

GetResponse

GetResponse is an email marketing sending service provided by GetResponse.
For more information on the privacy practices of GetResponse, please visit their Privacy policy: https://www.getresponse.com/legal/privacy.html

Behavioral Remarketing

The Company uses remarketing services to advertise to You after You accessed or visited our Service. We and Our third-party vendors use cookies and non-cookie technologies to help Us recognize Your Device and understand how You use our Service so that We can improve our Service to reflect Your interests and serve You advertisements that are likely to be of more interest to You.

These third-party vendors collect, store, use, process and transfer information about Your activity on Our Service in accordance with their Privacy Policies and to enable Us to:

Some of these third-party vendors may use non-cookie technologies that may not be impacted by browser settings that block cookies. Your browser may not permit You to block such technologies. You can use the following third-party tools to decline the collection and use of information for the purpose of serving You interest-based advertising:

You may opt-out of all personalized advertising by enabling privacy features on Your mobile device such as Limit Ad Tracking (iOS) and Opt Out of Ads Personalization (Android). See Your mobile device Help system for more information.

We may share information, such as hashed email addresses (if available) or other online identifiers collected on Our Service with these third-party vendors. This allows Our third-party vendors to recognize and deliver You ads across devices and browsers. To read more about the technologies used by these third-party vendors and their cross-device capabilities please refer to the Privacy Policy of each vendor listed below.

The third-party vendors We use are:

Google Ads (AdWords)

Google Ads (AdWords) remarketing service is provided by Google Inc.
You can opt-out of Google Analytics for Display Advertising and customise the Google Display Network ads by visiting the Google Ads Settings page:
http://www.google.com/settings/ads
Google also recommends installing the Google Analytics Opt-out Browser Add-on - https://tools.google.com/dlpage/gaoptout - for your web browser. Google Analytics Opt-out Browser Add-on provides visitors with the ability to prevent their data from being collected and used by Google Analytics.
For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/ privacy

Bing Ads Remarketing

Bing Ads remarketing service is provided by Microsoft Inc.
You can opt-out of Bing Ads interest-based ads by following their instructions: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
You can learn more about the privacy practices and policies of Microsoft by visiting their Privacy Policy page: https://privacy.microsoft.com/en-us/PrivacyStatement

X (Twitter)

X (Twitter) remarketing service is provided by X Holdings Corp.
You can opt-out from Twitter's interest-based ads by following their instructions: https://support.twitter.com/articles/20170405
You can learn more about the privacy practices and policies of Twitter by visiting their Privacy Policy page: https://twitter.com/privacy

Facebook

Facebook remarketing service is provided by Facebook Inc.
You can learn more about interest-based advertising from Facebook by visiting this page: https://www.facebook.com/help/516147308587266
To opt-out from Facebook's interest-based ads, follow these instructions from Facebook: https://www.facebook.com/help/568137493302217
Facebook adheres to the Self-Regulatory Principles for Online Behavioural Advertising established by the Digital Advertising Alliance. You can also opt-out from Facebook and other participating companies through the Digital Advertising Alliance in the USA
http://www.aboutads.info/choices/, the Digital Advertising Alliance of Canada in Canada
http://youradchoices.ca/ or the European Interactive Digital Advertising Alliance in Europe
http://www.youronlinechoices.eu/, or opt-out using your mobile device settings.
For more information on the privacy practices of Facebook, please visit Facebook's Data Policy: https://www.facebook.com/privacy/explanation

Pinterest

Pinterest remarketing service is provided by Pinterest Inc.
You can opt-out from Pinterest's interest-based ads by enabling the "Do Not Track" functionality of your web browser or by following Pinterest instructions: http://help.pinterest.com/en/articles/personalization-and-data
You can learn more about the privacy practices and policies of Pinterest by visiting their Privacy Policy page: https://about.pinterest.com/en/privacy-policy

Sources of Personal Information

Company collects personal information that you provide directly to us when you use our services. This may include, but is not limited to:

Contact Information: Such as your name, email address, and telephone number, which you may provide when signing up for our services or contacting us with inquiries.

Usage Information: Details of your interactions with our services, including but not limited to, IP addresses, browser type, and preferences.

Transactional Information: Records of the services you have obtained from us, including payment details.

We collect this information to provide and improve our services, process transactions, respond to inquiries, and for other purposes described in our Privacy Policy.

We are committed to processing your personal data transparently, fairly, and in accordance with the General Data Protection Regulation (GDPR).

Use of Personal Information for Business Purposes or Commercial Purposes

We may use or disclose personal information We collect for "business purposes" or "commercial purposes". We process your personal information transparently and in accordance with the General Data Protection Regulation (GDPR). We use the personal data you provide for the following purposes:

To Deliver Our Services: We process your contact information and other relevant data to operate and maintain our services, as well as to provide you with the functionalities you have requested.

Customer Support: We use your personal information to respond to your inquiries, troubleshoot issues, and improve the quality of our service.

Fulfilling Requests: When you provide personal information with a specific request, such as for information about our services, we will use this information to fulfill your request.

Legal Compliance and Law Enforcement: We may disclose your personal information if required by law, by court order, or to comply with governmental regulations.

Internal Use: For our internal administrative and auditing purposes, where the use of personal information is necessary for our legitimate interests in running and managing our business.

Security: To maintain the safety and security of our services, including detecting and protecting against security incidents and fraudulent or illegal activity.

The uses of personal information listed are not exhaustive and are subject to change. Should our practices change, we will update this Privacy Policy accordingly, providing clear and transparent communication about the collection and use of your data.

Disclosure of Personal Information for Business Purposes or Commercial Purposes

In accordance with the General Data Protection Regulation (GDPR), We may process and has processed the following categories of personal data for business operations, which align with our legitimate business interests:

Identifiers: Such as name, contact information, and other identifiers that enable us to communicate with you and provide our services.
Customer Records: Information that you provide during transactions or other engagements with our service, which may include personal details, financial data, and transactional history as per GDPR Article 6(1).
Online Activity: Data related to your interaction with our website and services, including but not limited to, browsing history, search history, and information regarding your engagement with our internet presence.

Please note that the categories listed above are those defined in the GDPR. This does not mean that all examples of that category of personal information were in fact disclosed, but reflects our good faith belief to the best of our knowledge that some of that information from the applicable category may be and may have been disclosed.

We disclose personal data to third parties only when necessary for the provision of our services, such as to service providers who assist with our IT infrastructure, customer service, and marketing efforts. All third-party service providers are contractually bound to protect the data and use it only for the purposes for which it is disclosed.

The disclosures mentioned are conducted with a commitment to data minimization and ensuring the ongoing confidentiality and integrity of your personal data.
Should our data disclosure practices change, we will provide you with updated information in a timely manner and, where necessary, seek your consent.

Share of Personal Information

We may share Your personal information identified in the above categories with the following categories of third parties:
Service Providers
Our affiliates
Our business partners
Third party vendors to whom You or Your agents authorize Us to disclose Your personal information in connection with products or services We provide to You

Sale of Personal Information of Minors Under 16 Years of Age

We are committed to safeguarding the privacy of children. We do not knowingly collect, use, or disclose personal information from children under the age of 16 without verifiable parental consent, in compliance with the General Data Protection Regulation (GDPR) and the Estonian Personal Data Protection Act.

While our service does not target children under the age of 16, we are aware that minors may use the internet. As such, we advise parents and legal guardians to be active in monitoring their children's online activities. We do not have control over the privacy practices of third-party websites linked from our service and we recommend reviewing their privacy policies.

Should we become aware that we have inadvertently collected personal data from a child under 16 without proper parental consent, we will take steps to delete that information as quickly as possible. If you believe that we may have any information from a child under 16, please contact us immediately so we can take appropriate action.

Opt-in and Opt-out Rights:

For the limited circumstances under which personal data from minors may be collected, such as for educational purposes, we will adhere to the GDPR's requirements for parental consent. Minors aged between 13 and 16, or parents/guardians of children under the age of 13, may provide affirmative authorization ("right to opt-in") for data processing activities as permitted by law.

Minors or their parents/guardians who have provided such consent have the right to withdraw consent ("right to opt-out") at any time. To exercise this right, please contact us with a formal request.

Your Rights

You have the following rights:

Exercising Your Data Protection Rights

In order to exercise any of Your rights You can contact Us.

Your request to Us must:

"Do Not Track" Policy

Our Service does not respond to Do Not Track signals.
However, some third party websites do keep track of Your browsing activities. If You are visiting such websites, You can set Your preferences in Your web browser to inform websites that You do not want to be tracked. You can enable or disable DNT by visiting the preferences or settings page of Your web browser.

Children's Privacy

Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from Our servers.

If We need to rely on consent as a legal basis for processing Your information and Your country requires consent from a parent, We may require Your parent's consent before We collect and use that information.

Links to Other Websites

Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party's site. We strongly advise You to review the Privacy Policy of every site You visit.
We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Changes to this Privacy Policy

We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.
We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the "Last updated" date at the top of this Privacy Policy.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, You can contact us:
Send an email to info@loadsmart.net or write a letter to Hobujaama 4, Kesklinna linnaosa, Tallinn, 10151, Estonia.

This document was last updated on November 22, 2023